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FAQs about Madnice Premium K-Beauty Skincare
Orders
Below are some of are common questions about orders
🛍️ How do I make a purchase?
Response:
Making a purchase is simple! Just follow these steps:
- Browse & Add to Cart: Click on any product you love and select your preferred options (like size or color), then click the "Add to Cart" button.
- View Cart: When you are ready to complete your purchase, click the shopping bag icon (usually in the top right corner) to review your order.
- Checkout: Click "Proceed to Checkout."
- Enter Details: Provide your shipping address and preferred shipping method.
- Payment: Enter your payment information securely.
- Confirm: Review all order details one last time and click "Place Order"
You will receive an immediate order confirmation email once your payment is successfully processed.
✅ How do I know if my order is confirmed?
Response:
You will know your order is confirmed in two ways:
- Immediate Screen Confirmation: After clicking "Place Order," you will be redirected to an order confirmation page on my website with your order number.
- Order Confirmation Email: I will instantly send a confirmation email to the address you provided. This email will contain your order number, the list of items purchased, and the total cost.
If you do not receive the confirmation email within 30 minutes, please check your spam/junk folder. If it is not there, please [customercare@madnice.co] with your name so I can verify the order status for you.
📦 Can I change my shipping address after my order is placed?
Response:
I strive to process and ship orders as quickly as possible, which means the window for changes is very short.
- To change your shipping address, you must contact me immediately, ideally within 1 hour of placing your order.
- Please email [customercare@madnice.co] or use [Live Chat link], and include your Order Number and the New Shipping Address.
Please Note: Once an order has been marked as "Shipped" and a tracking number has been generated, I am unable to change the delivery address.
Account
Below are some common questions about Account
How do I change my account information?
To change your account information simply go to "Your account" and hit the "Preferences" button.
How do I unsubscribe from your newsletter?
Go to "Your account" and then go to Preferences. Here you will see a link to unsubscribe to email and newsletters.
Payment
Below are some common questions about Payment
What forms of payments are accepted?
We accept the following payment methods:
- Paypal
- Credit or Debit Cards (Visa, Mastercard, Maestro)
Do you offer promotional codes?
Yes. From time to time we offer discounts for members signed up to our newsletters. Sign up now to start receiving discounts. You can do this by visiting your account
page.
Delivery & Returns
Below are some common questions about Delivery & Returns
What are the delivery costs & times?
We have a few options for delivery. Visit our Shipping Options page for full details
Which Countries do you deliver to?
We offer world wide shipping. Currently as stated by Korea Postal Service, we are able to ship to the following countries regular and express mail, both with TRACKING:
USA (all except Hawaii), UK, Hong Kong, Russia, Vietnam, Netherlands, Norway, Spain, Taiwan, Brazil, Sweden, Ireland, India, Peru, Poland, Finland, Australia, Japan France, Germany, Bangladesh, China, Canada, Indonesia, Malaysia, Philippines, Singapore, Thailand, and South Africa
How do I return an item?
To make a return please go to the contact us page on our website
Korean Cleansers
Below are some common questions about Korean Cleansers
What does a facial eleanser do?
Like the name insinuates, a facial cleanser works at cleansing your face. It helps to remove any sweat, dirt, or makeup from your face by dissolving these particles. Using a facial cleanser or facial wash is usually the first step in a skincare routine. This step gives you a clean canvas to work with, so the next steps are more effective.
Are there different types of facial cleansers for different types of skin?
Yes, people with different types of skin are supposed to use different kinds of facial cleansers. A face cleanser or face wash is usually formulated to address a certain kind of skin problem and a specific skin type, whether it is oily, dry, combination, sensitive, or a mix of these. Not only are these cleansers different in the ingredients they use. but they also differ in their textures, such as gel, foam, and balms. However, some facial cleansers are made for more general use and can be used safely on most skin
types.
Can you 'cleanse' your skin too much?
Cleansing your skin is an essential skincare step that purifies it for the upcoming products. However, if you use a face wash too frequently, there is a chance of over- cleansing your skin. By using too much facial cleanser in a certain amount of time, you strip the skin off of its natural oils. These natural oils are produced by your skin to create a barrier to external offending agents and to maintain elasticity. Without these oils to protect your skin, it becomes dry and vulnerable to pollutants.
What is the right way to use a facial cleanser?
To cleanse your skin, first, moisten it with cold or tepid water. Pour out some cleanser on your fingertips and gently rub them together to activate it. Using the tips of your fingers, gently massage the cleanser on your face for about 60 seconds in circular and upward motions. Wash the foam away with cold water and pat dry with a clean face cloth. Another misconception of using facial cleansers is to rub your face vigorously, do the exact opposite and be gentle when cleaning your face.
Korean Exfoliators
Below are some common questions about Korean Exfoliators
What does a facial exfoliator do?
A facial exfoliator gets rid of the dirt, oil, and dead skin that adheres to your skin. In addition to that, it also removes lackheads, whiteheads, sebum, and aids in shrinking enlarged pores. It promotes the surfacing of new skin cells by taking away these harmful elements from the outermost layer of the skin. By using an exfoliator, you
encourage the regular turnover of your skin cells.
Does everyone need exfoliation?
Using a facial exfoliator to get rid of dead skin cells is recommended for everyone. However, differences in frequency arise when you consider the skin type, its response to exfoliation, and the person's age.
You should carefully consider the above factors to know how often you should be exfoliating.
What happens if you exfoliate too much?
Ideally, one should only be exfoliating once or twice a week. If you exfoliate every day, you risk throwing off the pH balance of your skin which could cause more damage
to your skin. When you exfoliate, you take off the natural oils that make up the skin barrier and dead skin cells. These oils are needed by your skin to protect itself from external elements. When you keep removing these oils before your skin has had a chance to replenish them, you risk over-drying your skin and leaving it vulnerable.
When is the best time to exfoliate?
Experts have been unable to come to a consensus when it comes to the best time for exfoliation. Some recommend doing it in the morning, while others think night time is the right time for exfoliation. But most of all, choosing when to exfoliate should depend on a person's individual concerns and lifestyle habits.
If you have oily skin and are concerned about a dull appearance in the morning, you would benefit more by exfoliating in the morning. If you wear heavy makeup on a regular basis, you would want to exfoliate before going to bed. This ensures complete removal of all the makeup so that you are left with clean, purified skin before you
sleep.
Korean Sheet Masks
Below are some common questions about Korean Sheet Masks
Are sheet masks better than face masks that go on your skin without a fabric or hydrogel sheet?
Sheet masks allow your skin to be in contact with the nutrients and active agents in essence for much longer than a liquid or gel face mask with no sheet top. Hence, sheet
masks are said to be more productive and potent than these regular face masks.
The sheet prevents the essence on your face from evaporating in the environment too quickly. It creates a barrier between the air and your mask, and so dramatically
improves its efficacy.
When is the best time to use a sheet mask?
Sheet masks are best used on a makeup-free face after you have just cleansed your skin. They can be used at any time during the day. However, many dermatologists
recommend using face masks at night before going to bed. This ensures that you will not be washing your face for quite some time after using the mask, allowing the ingredients to work through the night.
How long should you leave a face sheet mask on?
Some sheet masks are incredibly fast acting and require 25 to 30 minutes to work their magic. Other sheet masks are manufactured to be kept on for much longer, ranging from an hour to even overnight. Each of these masks will mention an optimum application time on the packaging that they come in.
However, the average time for a sheet mask to work falls in between 15 to 30 minutes. Unless the packaging advertises otherwise, keeping a mask longer than this time is ounterproductive, as it can cause the essence to seep back in from your face into the sheet. But as usual we like to think that wherever there's a problem there is a
solution - and if you find that your skin is 'damaged' you can always opt for a detox mask. They are usually paste-like and contain effective nutrients to aid in replenishing
what was lost.
How long does it take to see results with a sheet mask?
As much as we wish it could be possible, sheet masks cannot completely change your skin with a single-use. The secret to achieving the advertised results is consistency.
Use the sheet mask consistently for at least 21 to 30 days to see visible, lasting results.
How frequently should you be using a sheet mask?
Most often, using a sheet mask once or twice a week is more than enough to get all the benefits that it claims to offer. Always remember to study your skin type and see
what it responds to and what it doesn't respond to. There are sheet masks that can be worn daily, but we at Madnice after discussing with dermatologists and skin care aestheticians recommend no more than twice a week.
Korean Moisturizers
Below are some common questions about Korean Moisturizers
Is it necessary to moisturize all year round?
You might think that you do not need to moisturize as much during the summer. However, this is a skincare practice that you should be doing all year round.
Moisturizing your skin not only helps fight dryness, but it also controls the oil your skin produces naturally. By applying moisturizer in the summer, you trick your skin into producing less oil, therefore combatting any acne issues.
What step should moisturizing be in your skincare routine?
In a simple CTM skincare routine, moisturizing comes after cleansing and toning. For more elaborate skincare routines, the step that moisturizing takes can come at
different times.
How often should you be moisturizing your skin?
Most dermatologists recommend moisturizing your face twice a day. One should be in the morning before you put on makeup, and the second time should be at night after cleansing your skin.
What happens if you moisturize too much?
Moisturizing too much can cause the product to build up onto your skin. This can clog the pores, making you feel greasy and leading to skin problems and/or skin
conditions such as acne.
What is the correct way to apply moisturizer?
Working with clean skin, pump out some moisturizer on your palm or the back of your hand. Using your finger, dab the product onto your forehead, nose, chin, and either cheek. With light fingers, massage the product into your skin.. Do not rub vigorously, just lightly tap the moisturizer in using upward motions. Be sure to lightly moisturize
the neck area too, again, upward motions!
Korean Eye Creams
Below are some common questions about Korean Eye Creams
Do you need a separate eye cream for healthy skin?
You might think that you can use your moisturizer as your under eye cream, but that is not a good idea. The skin under and around your eyes is thinner and very different from the skin on the rest of your face. Moreover, the sensitive area under and around your eyes has specific skin issues of its own, that the rest of your face does not experience. These are the reasons that you need a particular product to address this area, and your moisturizer cannot double as an eye cream but your eye cream can act
as your moisturizer for your entire face and/or neck.
Does everyone need an eve cream?
If your under-eye area is problem-free and you are a certain age, you might think that you do not need an eye cream. Dermatologists, however, beg to differ. They recommend the use of a good eye cream not only to address visible issues such as puffy eyes, dark circles, or fine lines under the eyes, but also as a preventative measure against these problems. If these are the skin issues that concern you, investing in a good eye cream is essential.
What is the correct way to apply your eye cream?
After cleansing, toning and applying serum to your skin, you can go ahead and apply eye cream under your eyes. Dip your clean ring finger into the product to scoop a pea-
sized amount of the product or use an accompanying silicone/plastic accessory to help scoop out the appropriate amount. Gently massage with a tapping motion in the area under and around your eyes. Do not wash it off.
What ingredients should you look for in an eye cream?
The ingredients you look for in your eye cream differ significantly with the specific problem you are fighting. For anti-aging effects, look for retinoids and peptides in your eye cream. For puffy eyes, choose eye creams with antioxidants, niacinamide, herbal and botanical extracts, and sodium hyaluronate.. Hyaluronic acid and essential oil extracts are ingredients that help with hydration and moisturizing of the skin's delicate area.
Can eye creams diminish dark circles?
Depending on the type of eye cream, yes. Some eye creams are produced specifically to remove the appearance of dark circles. You want to look for certain ingredients which should include peptides, certain acids and botanical extracts. Not only eye creams, certain eye patches, which are fairly common, are designed for anti-aging abilities such as reducing wrinkles and fine lines, puffiness, and crows feet.
What is the best time to apply eye cream?
Most dermatologists agree that nighttime is the best time for eye cream, this is because many eye creams contain ingredients that may harm your skin when exposed to
sunlight. However, if you apply eye cream in the morning be sure to use sunscreen. Be consistent with your skin care regimen and you will certainly see results,
guaranteed.